Refund Policy

Thanks for shopping at Vchain Store AU.

Vchain Store AU provide return, refund, and exchange service.
If you are not entirely satisfied with your purchase, we’re here to help.
Below policy applies to every order shipped to Australia, and Hong Kong.

Wrong ProductsUnwanted ProductsFaulty Products
Refund Timeframe48 hours from delivery date14 days from delivery date30 days from delivery date
Administration FeeNo FeeNo FeeNo Fee
Refund TimesUsually 2 – 7 daysUsually 2 – 7 daysUsually 2 – 7 days
Where to receive the refundYour original method of paymentYour original method of paymentYour original method of payment
Item ConditionNewNewNew/ Lightly Used
Refund/ ExchangeFull Refund/
Free Exchange
Full Refund/
Free Exchange
Full Refund/
Free Exchange

Refund

Wrong Products:

Please contact us within 48 hours upon receiving your product.

Please note that Vchain Store AU will confirm your refund within 2 business days.

Order is deemed received without issue after 48 hours of the delivery.

To be eligible for a refund, your item must be unused and in the same condition that you received it.

Unwanted Products:

Please contact us within 14 calendar days upon receiving your product.

Please note that Vchain Store AU will confirm your refund within 2 business days.

To be eligible for a refund, your item must be unused and in the same condition that you received it.

Faulty Products:

Please contact us within 30 calendar days upon receiving your product.

Please note that Vchain Store AU will confirm your refund within 2 business days.

To be eligible for a refund, your item must be either unused and in the same condition that you received it, or are lightly used or opened.

Refund Fee

No fee will be charged for a refund.
If the refund products is deemed to be handled or used excessively, we reserve the right to reduce the refund amount.

How to Refund?

There are 2 ways to request a refund, you only have to pick 1 method to do:

To speed up the process, please include below information in the email/ contact form:

  • Refund Reason: Unwanted/ Wrong Products/ Damaged on Arrival/ Faulty Products
  • Order Number:
  • Picture/ Video of (wrong/ damaged/ faulty) products:
  • Special request/ extra message:

If you have submitted a return request, you do not have to submit a refund request.

When & Where to Refund?

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Refunds to credit/debit cards usually takes 2-5 business days, however it can take up to 30 days depending on the card company involved.

For PayPal, it usually takes 2-7 business days for the money to become available in your PayPal balance.

Return

In most cases, customer have to return for a refund, you do not have to fill in the contact form or email us twice.
For more information about return, please refer to Return Policy.

Contact Us

If you have any questions on how to return your item to us, contact us.

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